In light of the current coronavirus outbreak worldwide and the ever-increasing travel restrictions in place, Thai Airways International (THAI) has had to make the difficult and unprecedented decision to gradually and temporarily suspend operations as follows:
– Regional and AUS/NZ flights from 25 March to 31 May 2020.
– European flights from 1 April to 31 May 2020
– Domestic flights from 31 March to 31 May 2020
We apologize for the disruption and inconvenience this is causing, and we would like to support you by offering the following THREE options to accommodate changes to your travel plans: 1. Ticket validity extension 2. Travel voucher 3. Refund for partially used tickets
If you have valid tickets with international flights (excluding group tickets), for travel between 25 March to 31 May 2020, you have the following THREE options available to you.If you have valid tickets with domestic flights only (excluding group tickets), for travel between 31 March to 31 May 2020, OPTION 1 only is available to you.
OPTION 1. Extend the validity of your ticket and rebook later (ticket number starting with 217-)
THAI will automatically change the validity of your ticket to 31 December 2020. However, if you do not wish to rebook your flights by 31 December 2020, we will automatically extend the final validity date of the international and/or domestic ticket to be 31 December 2021.
When you are ready to rebook, please:
- a) contact your travel agent if your original booking was made through one
b) contact your local THAI office if you booked directly with THAI
Please note that passengers who extend the validity of their ticket must have completed their travels before 31 December 2021 on the same route (s) and the same class of service (THAI will waive its rebooking fee).
